Confirmafy Privacy Policy

Last updated: March 6, 2026

This Privacy Policy describes how Confirmafy (confirmafy.com) collects, uses, shares, and protects your information when you use our WhatsApp appointment reminder and confirmation service.

Information we collect

Account information

When you sign up we collect: name, email address, phone number, profile picture, preferred language, and business information (industry, profession, and size).

Google Calendar data

When you connect your Google account, we read events from the calendars you select. If an event contains a valid WhatsApp phone number, we store the event information (title, description, date, time, time zone, and phone number) to send reminders. We may also modify the title and description of events to reflect their confirmation status.

Client/contact data

We store your clients' contact information: name, phone number, email address, and any notes you add.

WhatsApp messages

We log reminder and confirmation messages sent through WhatsApp, along with their delivery status (sent, delivered, read, failed).

Payment information

Payments are processed through Stripe. We do not store credit card numbers; we only keep a Stripe customer identifier and your subscription details.

Automatically collected information

When you browse the site, we automatically collect device information through cookies and analytics tools: IP address, browser type, time zone, and pages visited.

How we use your information

  • Service delivery: reading your calendar events, sending WhatsApp appointment reminders and confirmations to your clients, and managing your contacts.
  • Account management: authentication, preferences, and push notifications.
  • Billing: processing payments and managing your subscription.
  • Service improvement: usage analytics to improve the experience and detect issues.
  • Communication: sending you daily reports, service notifications, and, with your consent, information about new features.

Who we share your information with

We do not sell your personal information or your clients' data. We share data only with the following providers to operate the service:

  • Meta (WhatsApp Business Platform): to send reminder and confirmation messages to your clients.
  • Google: to read and update events in your Google Calendar.
  • Stripe: to securely process payments.
  • Google Analytics: for site usage analytics. You can learn how Google uses your information here and opt out here.
  • PostHog: for product analytics and understanding feature usage. PostHog may collect interaction data such as clicks, pages visited, and in-app events. You can review their privacy policy here.

We may also share information if required by law or to protect our legal rights.

Data retention

We retain your information as long as your account is active and as needed to provide the service. If you cancel your account, we will delete your personal information from our systems, except for data we are required to keep for legal obligations.

Your rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal information and your clients' data.
  • Request a portable copy of your data.

How to request deletion of your data

You can request the deletion of your account and all your data at any time by sending an email to [email protected]. We will process your request within 30 days.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at [email protected].